Privacy Policy

Full Privacy Policy

MatchFlow Home is a service that connects homeowners with local service providers. This Privacy Policy explains how we collect, use, share, store, and protect information when you visit our website or submit a service request. By using the site or sending a request, you agree to these practices. If you do not agree, please do not use the site or submit information.

Information we collect includes contact details such as your name, email address, phone number, and ZIP code, along with request details like the type of service you need, urgency, budget range, and a written description of the issue. If you upload photos or files, we collect those as well because they help providers understand the job. We may also collect communications you send us and limited technical data about your device and browser for security, performance, and troubleshooting.

We use this information to understand your request, create a clear summary, and send it to local businesses that may be a good fit. We may contact you to clarify details, confirm availability, or explain next steps. We use the information to provide support, improve the website, prevent fraud, and keep the service safe. We do not sell your personal information, and we do not use it for unrelated advertising.

When we share information, we do it only to fulfill your request. We share your request details, photos, and budget range with local businesses so they can decide if the job is a fit and give a quote range. We only share your contact information after a business confirms interest and you agree to move forward. After we connect you, we step back and you work directly with the business. We do not allow providers to use your information for unrelated marketing.

We use trusted third-party tools to process forms, store uploaded files, and support communications. These providers process data on our behalf and are required to protect it. We may also disclose information if required by law, legal process, or if we believe it is necessary to protect our users, the public, or the integrity of the service.

You control what information you provide. You can choose not to upload photos, and you can request corrections or deletion of your information. You can also decide not to move forward with any provider after receiving options. To make a request, contact us using the information at the end of this policy.

We retain information only as long as needed to process your request, provide support, or meet legal and operational requirements. If you ask us to delete your information, we will remove it unless we must keep it for legal, security, or fraud-prevention reasons.

We use reasonable security measures to protect information, including access controls and safeguards designed for the type of data we handle. No system is perfectly secure, so please avoid sending sensitive information unrelated to your service request.

Our website may use cookies or similar technologies to keep the site running, remember preferences, and measure performance. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Our services are not intended for children under 13. We do not knowingly collect information from children. If you believe a child has submitted data, contact us and we will remove it.

If you access the website from outside the United States, your information may be processed in the United States. By using the website, you consent to the transfer and processing of your information in the United States.

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of the page. If changes are significant, we will post a notice on the website.

Contact us with any questions or requests about this policy or your information:

Email: [email protected]
Phone: 442-258-8041